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The company's specific provisions on the return, exchange and warranty of products sold in accordance with the "Consumer Rights Protection Law of the People's Republic of China" and "Product Quality Law of the People's Republic of China" and other relevant laws and regulations are as follows: 1. Customers who purchase goods from our company, in order to ensure your interests, please inspect the goods on the spot when you receive the goods. If you find that the goods are damaged in transit, you have the right to have the delivery personnel take the goods back for re-delivery or ask the post office to show them Proof, claim to the post office. 2. We only provide one free home return and exchange. Please contact us within a valid time after you have seen all the goods, and please prepare the product and the delivery note for inspection. 3. If the product is returned due to the customer's own reasons (such as non-quality problems such as not seeing the content profile before ordering, repeat orders, etc.), please contact the customer service center and go to our company to return the goods. Claim: (1) Comply with the return time regulations: within 1 week of receiving the goods (subject to the date of receipt). (2) The packaging and the goods themselves are intact; (3) Please bring the original invoice, if the invoice has been issued, please return it together; 4. If you find product quality problems after receiving the goods, you can call for return and exchange within 5 days after receiving the goods. Return the product, and please return the product's outer packaging, inner accessories, sales receipt, etc. together with the product. We will exchange or refund you within 2 working days after receiving your product. 7 days after the customer receives the goods, if there is a quality problem, the customer is asked to choose the manufacturer's maintenance service; the manufacturer has special regulations for the products according to the manufacturer's regulations. 5. The goods you want to return and exchange must have original packaging, accessories, instructions for use, and warranty card; you should also have a receipt that can effectively prove that the goods were purchased from us. 6. The company has the right to refuse the return and exchange requirements of customers in the following situations: (1) The request for return and exchange due to no delivery errors found by the door-to-door customer. When you receive the goods, please carefully check and accept the goods in accordance with the delivery note. The goods are short, missing, dirty, or damaged. Please check and accept on the spot. Re-delivery is free and will not be accepted afterwards. (2) Return and exchange requirements beyond the return period. Return the goods within 1 week and exchange the goods within one month (subject to the date of receipt by the customer). (3) The returned goods are incomplete or the appearance is damaged. (4) The customer's invoice or invoice is missing or incomplete. (5) Goods returned due to the customer's own reasons (such as failing to read the content introduction before ordering, repeat orders, etc.). (6) The customer requires that the goods be replaced with other goods. (7) The customer did not contact the customer service center in advance before coming to the door. 7. If a product quality problem occurs, we will return, exchange, repair and solve other problems arising from it in a friendly negotiation between the two parties; if the two parties cannot resolve it through negotiation, it can be submitted to the arbitration institution of the National Quality Supervision Commission Or the Consumer Protection Association. |
